WeChat Pay Agreement

Welcome to the WeChat Pay service in the 3D Knots app (the "App"). To protect your lawful rights and interests, please read this Agreement in full before using WeChat Pay. By tapping "Confirm Payment" or using this service, you are deemed to have read and agreed to all the terms of this Agreement.

1. Service description

  1. The App is developed and operated by 北京喜浪科技有限公司 (Beijing Xilang Technology Co., Ltd.) ("we" or "us"). WeChat Pay is provided by Tencent.
  2. This Agreement applies to your use of WeChat Pay to purchase virtual goods, value-added services and other items in the App.

2. User rights and obligations

  1. You must use your own WeChat account that has completed real-name verification to make payments.
  2. Before paying, make sure your account has sufficient funds or is linked to a valid bank card or another payment method.
  3. Once successful payment is confirmed, the system will automatically provide the relevant services or goods, and the purchase cannot be cancelled.

3. Payment process

  1. After selecting goods or services in the App, tap "Pay" and the system will take you to the WeChat Pay page.
  2. After payment is completed, the system will automatically confirm the order and provide the corresponding services.
  3. If payment is interrupted or fails, you may try again or contact customer service for assistance.

4. Refund rules

  1. As a general rule, digital goods or services are non-refundable once sold.
  2. If you are charged incorrectly because of a service failure, duplicate charge, system error or similar issue, we will verify the issue and refund you.
  3. Refunds will be returned to the WeChat account used for payment through the original payment method. Processing normally takes 1-7 working days.

5. Protection of user information

  1. We do not record sensitive information such as your bank card number or payment password.
  2. All payment information is processed through the official WeChat payment system, and the payment process complies with national information security requirements.

6. Disclaimer

  1. If payment fails because of a WeChat Pay system failure, a network issue or a similar cause, we will assist you but are not liable for any resulting indirect losses.
  2. We are not liable for losses caused by your own improper actions, such as incorrect operations or disclosure of account information.

7. Updates to this Agreement

We may update this Agreement in response to business needs or laws and regulations and notify users through pages in the App or other appropriate means. Continuing to use WeChat Pay constitutes acceptance of the updated Agreement.

If you have questions about this Agreement or the payment process, please contact us through "Customer Service" in the App.

北京喜浪科技有限公司 (Beijing Xilang Technology Co., Ltd.)
Last updated: April 2025